HOW TO BUY A KITTEN

Please use our Kitten Finder to select a breed. If you are unable to decide on a breed, please reach out and our team will suggest one or more breeds of cat that we feel suits your personality best. We will take into consideration the cat’s future housing conditions and the owner’s lifestyle.

Please check the available kittens carefully. Go through their profile page, and carefully read the description for those that piqued your interest. Make sure to read the breed information found at the bottom of each breed profile. Please don’t hesitate to contact us if you have any further questions.

To reserve your preferred kitten, click on the “Go to Shipping and Extras” button on their profile or navigate to the relevant section “Reserve now with Shipping and Extras”. 

Please choose your destination and desired shipping option. You can choose from three types of shipping options: Road Delivery, Air Travel, and Hand Delivery. We ensure that our cats travel comfortably, and our shipping partners oversee their safety and comfort throughout the journey. 

If you wish to obtain the Export Pedigree, you may select to do so.

In case you change your mind, you can withdraw your reservation within 48 hours without any penalties and get a full refund of your deposit, excluding transaction and bank fees.

Once you have clicked on the “Reserve NOW” button, you will be asked to pay a non-refundable USD 800 deposit to confirm the reservation of your desired cat. Your deposit will only be reimbursed if you cancel your reservation within 48 hours of its placement. Related payment fees such as bank fees will be deducted from the final refunded amount. We also reserve the right to refuse your order if we feel that contacting you to discuss further details and delivery is proving to be too difficult. We accept the followning payment methods: PayPal, Credit Card or Bank Transfer. Bank Transfer payments can take up to 7 working days to go through. Working days are defined as Monday to Friday excluding bank holidays. We will only reserve your cat, after receiving your deposit (or after the amount is credited to our account, in cases when bank transfer is used). After reservation your cat is taken to our Veterinarian for a full medical check-up. In the unlikely event that the cat you have chosen has already been sold by the breeder, or is found to have a serious health issue, you will be reimbursed with a full refund (including any payment fees).

Our final price includes your cat, shipping fees (if any), VAT (only in European Union countries) and the price of any selected extra services. This has to be paid 10 days before delivery.

We only deliver cats that are at least 3 months old to ensure they have received full rabies vaccination. In case you reserve a younger cat, we will provide free boarding services until it reaches the required age. This way, your cat will remain with its original family until it is old enough to travel.

If you decide to postpone your cat’s agreed delivery date, an additional daily boarding charge of USD 20 will be added to your bill. In the case of any such delays, you will have to pay for the boarding before your cat can be delivered.

We do the last veterinary check up on the day of departure to make sure that your new cat is in tip top condition and ready to go. The official airport veterinarian also checks every animal leaving the country.

All the necessary travel and health documents will be attached to your cat’s travelling crate. The original pedigree, vaccination record, and guarantee will be sent to you via standard airmail (this is free of charge). You will be informed via email when we post these documents.

Generally speaking, travelling is possible when cats are between 12 to 17 weeks old. However, this depends on the regulations of the destination country.

Please keep your phone close on the day of your cat’s arrival. If there are more than one airport close to your home, please be sure at which airport your cat is going to land. Do not send someone else to pick up your cat if this is not already planned for. The airline will not give the cat to anyone else except the person named on the booking form. Take some sort of official photo identification (such as a driving license or passport) when picking up your new cat. Be there on time as flights sometimes arrive early. We would really appreciate if you contact us to let us know that everything went smoothly and your cat has arrived home safely.

We wish to remind you that you are supposed to take your new cat for a check-up by your trusted veterinarian within 72 hours of its arrival.

Welcoming your new kitten into your home is a very exciting time. Since your cat has come from one of Europe’s best breeders, one can safely say that your cat has everything necessary for a good start in life. Our article on the Top 6 Cat essentials can help make this transition smoother.

We are available to answer any questions you may have even after having received your new kitten. We are ready to help you if you need help with feeding or familiarising your cat. However, if the problem is of a medical nature, our advice is to fix an appointment with your trusted veterinarian as we will not and cannot diagnose an illness over the phone.

Our company will make a follow-up call, two to three weeks after the date of arrival, to make sure that all is going fine.

We would love to hear about what you and your new cat are up to. Photos are also always welcome. We can reassure you that we are not going to post photos of you or your cat unless you wish for us to do so and can confirm it in writing.

Please feel free to give any feedback you wish to share with us regarding our website or quality of service. We would also find it very useful if you could spare a moment to complete our anonymous short online survey.

We wish to thank you for your feedback. We promise to do our best to be the company that you truly deserve.